We want you to feel confident when purchasing from us. This policy explains your right to withdraw from an online purchase, how to return an item, how refunds are processed, and what to do if an item arrives damaged or faulty.

14-Day Right of Withdrawal

You have the right to withdraw from your online purchase within 14 days from the day you receive your order, without giving a reason.

You may also notify us of your decision to withdraw by contacting us at govora.projektai@gmail.com

Once an electronic withdrawal request has been submitted, we will confirm receipt of your request by email without undue delay.

After notifying us of your withdrawal, the goods must be sent back within 14 days.

Returning Your Item

You may inspect the furniture to the extent reasonably necessary to establish its nature, characteristics and functioning, in the same way you would reasonably inspect an item in a physical store.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for such inspection.

Items must be securely packaged for return to prevent damage during transport. Where possible, we recommend retaining the original packaging until you are satisfied with your purchase, particularly for large furniture items.

Please contact us before returning an item. We will provide the appropriate return instructions and return address where required.

Please do not send large furniture back without first contacting us.

Return Shipping Costs

If you exercise your right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise.

Large furniture such as sofas, armchairs, dining tables and sideboards cannot normally be returned using standard parcel services and may require a specialist furniture carrier.

Refunds

Once you have informed us of your decision to withdraw, we will refund all eligible payments within 14 days.

We may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

Please note that once a refund has been processed by us, your bank or payment provider may require additional time before the funds appear in your account.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, is defective, or does not match what you ordered, please contact us as soon as reasonably possible at govora.projektai@gmail.com.

Please provide:

• your order number;
• a brief description of the issue;
• photographs of the furniture;
• photographs of the packaging where relevant.

The seller remains responsible for goods damaged during delivery until they are received by the customer.

For goods that are faulty or do not conform to the contract, your statutory consumer rights apply. Under EU rules, consumers have a minimum two-year legal guarantee from the date the goods are received. Depending on the circumstances, this may entitle you to repair, replacement, a price reduction or a refund, in accordance with applicable law.

Any necessary return of defective or non-conforming goods will be arranged without charge to the customer.

Exchanges

We do not currently offer direct exchanges for change-of-mind returns.

If you would like a different product, colour or model, please return the original item in accordance with this policy and place a new order.

If your item is damaged, faulty or incorrect, please contact us instead of placing a new order. Your statutory consumer rights remain unaffected.